In a Nutshell:

The Cozzia 16028 is one of the best massage chairs for under $2,000. Built with high-quality components, including a 30-inch S-Track and full-body air pressure massage system as well as better-than-average massage programs and customization options, it’s a well-rounded massage chair that looks great too.

Overall Massage Quality
Customization options
Ease of Use
Value for the Money

Overall Rating



  • S-track massage roller system
  • Automatic height scan
  • Air pressure massage system
  • One-touch zero gravity
  • Lower back heat therapy
  • Power surge detector and auto shutoff


  • No arm air massage
  • Lack of massage techniques
Cozzia 16028 Massage Chair

Recommended For: Those who have a budget of $2,000 and want a high-quality massage chair from a reputable brand that's loaded with features.

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It’s hard to beat a Cozzia massage chair when it comes to advanced technology and reliable quality. And in this Cozzia 16028 review, we introduce you to one of the company’s most affordable and approachable models. To show you what this chair is all about, let’s get onto our Cozzia 16028 review.

COZZIA 16028

Cozzia 16028 Massage Chair - Consumer Files Cozzia 16028Osaki OS 3000- Consumer Files Osaki OS 3000
S-Track Roller Massage
Massage track length30”36”
Body scan
Air massage
Arm air massage
Neck air massage
Lumbar air massage
Seat air massage
Leg and foot air massage
Powered recline
Zero Gravity
Heat therapy
Number of massage techniques56
Number of massage programs54
Localized auto program
Manual massage controls

Features of the Cozzia 16028 Massage Chair

Cozzia 16028 Massage Chair S Track

S-Track Massage Roller System

The main massage function of the Cozzia 16028 comes from an ergonomically designed S-Track massage roller system.

The “S” shape of the track mirrors the curves of the human spine, which allows the massage rollers to stay in close contact with the body throughout the entire range of the massage.

The massage tracks of lower priced massage chairs are often quite short, around 24 inches or so, but that’s not the case with the Cozzia 16028.

This chair has a full-length 30-inch massage track that facilitates roller massage across your entire back, from the top of your neck to the bottom of your tailbone.

Automatic Height Scan

When you turn on the chair and begin a massage program, the chair’s rollers automatically scan your body to determine the height of your shoulders. Then, throughout the course of the massage program, the movement of the massage rollers adjusts to accommodate your unique shoulder height.

Since no two people are exactly the same size, this feature allows users of all sizes to enjoy a well-fit, customized massage experience. And with the rollers adjusted, they are able to better massage the correct locations on your back, which in turn gives you a more effective massage.

Air Pressure Massage System

Cozzia 16028 Review Air Pressure

The other important massage function of the Cozzia 16028 is air pressure massage. 22 airbags are located throughout the chair in key positions including the backrest, neck pillow, seat, and leg rest.

Unlike massage rollers that glide over your body, rubbing and kneading your muscles, the airbags used in the Cozzia 16028 perform compression massage. The airbags squeeze and grip the muscles as they inflate, then release as they deflate. This action is known to have a positive effect in promoting proper blood circulation while helping to alleviate pain and tension in the muscles.

One-Touch Zero Gravity

Featuring a powered backrest and leg rest, the Cozzia 16028 automatically reclines using the remote. Additionally, on the remote, you’ll find a button labeled “ZG” which reclines the chair into the Zero Gravity position.

What’s the Zero Gravity position?

Cozzia 16028 Zero Gravity Shiatsu Massage Chair

Originally, the Zero Gravity position was developed by NASA to help astronauts cope with the tremendous G-forces sustained during takeoff.

The position places the body into a neutral posture where the body’s weight is fully supported and equally distributed across the horizontal plane.

When lying in the Zero Gravity position, the effects of gravity continuously pressing down on you are lessened. This allows your spine and muscles to decompress very efficiently, which induces a feeling of lightness and total relaxation.

Seat Vibration

Cozzia 16028 Massage Chair Review Seat Vibration

Inside the seat of the Cozzia 16028, a high-frequency vibration plate provides vibration massage for the buttock and thighs. While not as significant as a roller or air pressure massage, vibration massage has the therapeutic benefit of reducing muscular pain as well as relieving nerve irritation.

Lower Back Heat Therapy

Lower back heat therapy can be enjoyed during any massage program of the Cozzia 16028 thanks to built-in heating pads in the backrest. Applying heat to the muscles not only helps the muscles relax more quickly but is known to stimulate healing of tissues by dilating the blood vessels and increasing the delivery of oxygen and nutrients to the cells.

LCD Remote Control

Cozzia 16028 Massage Chair Remote

Controlling the massage functions and programs of the Cozzia 16028 is easy and intuitive thanks to an LCD remote control. The display screen is bright and clear, showing all the relevant details of your massage selections. The buttons on the remote are glow-in-the-dark, making it easy to use the remote in dark or dimly lit rooms.

Power Surge Detector and Auto Shutoff

The Cozzia 16028 features something not commonly found on other massage chairs: a built-in power surge, pressure, and temperature detector combined with an automatic shutdown mechanism. If the chair is exposed to a sudden jolt of electrical current or an increase in temperature, it will automatically shutdown to reduce the risk of electrical damage to the components.

Cozzia 16028 Installation

Massage Programs and Techniques

Cozzia 16028 Zero Gravity Shiatsu Massage Chair

The Cozzia 16028 has an above-average selection of automatic massage programs and manual mode controls. Both the automatic and manual massage options incorporate the chair’s five roller massage techniques.

  • Kneading
  • Clapping
  • Tapping
  • Rolling
  • Shiatsu

Depending on the program, the chair’s air pressure massage system is used to provide a holistic and comprehensive massage experience.

Let’s take a look at the two different types of automatic massage programs of the Cozzia 16028 — full body and localized.

Pre-Programmed Full Body Auto Programs

The Cozzia 16028 features five full body automatic massage programs.

Each program incorporates a combination of the roller massage techniques listed above and air pressure massage including calf and foot massage.

Additionally, seat vibration and lower back heat therapy can be added to any full body program.

  • Comfort
  • Stretch
  • Healthcare
  • Relax
  • Full air

Localized Auto Programs

The localized automatic massage programs of the Cozzia 16028 are similar to the full body auto programs but allow you to focus the massage on a specific area of the body using different roller techniques. As you’ll see, the localized programs are similar to the manual mode controls but allow for a more hands-off massage session.

With a localized auto massage, you can select from three different massage technique combinations:

  • Kneading / Kneading+Clapping
  • Tapping / Shiatsu
  • Clapping / Rolling

Manual Mode Controls

The manual mode controls of the Cozzia 16028 give you a greater degree of customization than the automatic massage programs. Here’s a quick rundown of the steps involved in using the chair’s manual mode controls:

Step 1:
Select a massage technique. Choose from kneading, tapping, rolling, shiatsu, or clapping.

Step 2:
Adjust massage roller strength. On the remote, the button labeled “STRENGTH” allows you to cycle through three levels of roller strength: low, medium, and high.

Step 3:
Adjust massage roller speed. Similar to the strength setting, the button labeled “SPEED” allows you to cycle through three different speeds. Keep in mind that the speed of the rollers can only be adjusted when using the tapping, clapping, or shiatsu functions.

Step 4:
Adjust massage roller width. When using the tapping, clapping, shiatsu, or rolling massage techniques, the width of the massage rollers can be adjusted with three widths to choose from: narrow, medium, and wide.​

Step 5:
Choose full back, spot, or partial massage. By default, when you select a manual massage technique, the massage rollers will cover your entire back. However, if you want the massage rollers to focus on a smaller, more precise area, you can use the spot or partial modes:​

  • Spot mode holds the massage rollers in place for pinpoint accurate massage pressure.
  • Partial mode operates the massage rollers within in a small zone, up to 3.15 inches wide.

For both spot and partial mode, the location of the massage rollers is controlled and changed using the toggle joystick in the center of the remote. This makes it easy to move the massage rollers wherever you’d like on your back and make frequent changes as needed.​

Step 6:
Add air pressure massage. There are three air pressure massage zones to choose from:

  • Lumbar and seat
  • Neck
  • Legs and feet

Each air massage zone can be operated individually, or all can be enjoyed at the same time in addition to the selected roller massage techniques.

Step 7:
Set air pressure massage intensity
. The “INTENSITY” button on the remote is used to control the intensity of the air pressure massage with three levels to choose from.

Keep in mind you can only adjust the air pressure intensity for all of the zones simultaneously. In other words, you can’t set the neck zone to light and the feet to strong — all zones operate at the same intensity.

Step 8:
Add vibration or heat. As with the automatic massage programs, seat vibration or lower back heat therapy can be added to any manual mode massage using the buttons labeled “Vibration” and “Heat.”

That’s all there is to it! The Cozzia 16028 is incredibly easy to operate, and although the remote control is relatively simple, you have significant control over the chair’s operations.

When you’re finished with your massage, simply press the “ON/OFF” button to power down the chair and it will be ready for you the next time you need a massage.

How Does it Compare? Cozzia 16028 vs. Osaki OS 3000

Although the Cozzia 16028 is low-priced compared to the majority of high-end massage chairs, spending nearly $2,000 is a significant investment no matter how you look at it. That’s why it’s important to weigh all your options before making your decision regarding which chair is best for you.

To complete this Cozzia 16028 massage chair review and show you what the Cozzia 16028 really offers, here is a side-by-side comparison with one of its direct competitors — the Osaki OS 3000

About the Osaki OS 3000

The OS 3000 is one of Osaki’s mid-priced models coming in at around $2,500. But although it’s more expensive than the Cozzia 16028, the two chairs have very similar features — some better, some worse than the other.

Here’s a quick look at the similarities between the two chairs. Then, we’ll go over the differences to see which chair is a better fit for your needs.

Similarities Between Cozzia 16028 and Osaki Os 3000

Osaki OS 3000

Aesthetically, the two chairs share many similarities. Both have the appearance of a typical modern massage chair, though the Osaki OS 3000 is slightly sleeker. Otherwise, the main difference in design is that the armrests of the Cozzia 16028 come away from the chair whereas the armrests of the Osaki OS 3000 are more integrated into the chair’s design.

In terms of massage features, both chairs offer calf and foot air massage, full powered recline and footrest elevation with Zero Gravity, body scan technology for a custom fit, and vibration massage.

30-Inch vs. 36-InchThe most noteworthy distinction between the two chairs is that the Osaki OS 3000 has a significantly longer massage track. At 36 inches long, the S-Track of the OS 3000 extends past the tailbone and into the seat to massage not only the entire back but the buttock too.

As previously mentioned, the massage track of the Cozzia 16028 only extends from the neck to the tailbone.

This feature alone, being so integral to the chair’s performance, is likely the cause of the OS 3000’s higher price. But while the extra massage coverage is nice to have, the 30-inch track of the Cozzia 16028 is generally all the length you need and is longer than most other chairs on the market.
Full Body Air Massage vs. Legs and Feet Air Massage OnlyAnother key difference is that the Cozzia 16028 features full body air massage covering the neck, lumbar and seat, and legs and feet, while the OS 3000 only has air massage for the legs and feet.

While you do get the extra roller massage range from the 36-inch track of the OS 3000, the lack of air massage for the upper body could be a deal breaker. If you often have a sore neck or hips, you’ll appreciate the extra air massage coverage of the Cozzia 16028.
5 vs. 6 Massage TechniquesWhen it comes to roller massage, the Osaki OS 3000 is the winner. In addition to the longer massage track, it also has a 6 massage techniques — one more than the Cozzia 16028.
5 vs. 4 Massage ProgramsAs we mentioned in the review of the massage programs of the Cozzia 16028, the chair has a great selection of five automatic massage programs. The Osaki OS 3000, on the other hand, has only four.

Additionally, the Cozzia 16028 offers a localized automatic massage program as well as extensive manual mode controls. If you value options when it comes to massage programs, the Cozzia 16028 is your best bet.
Chromotherapy LightsThe Osaki OS 3000 has a bonus feature not found on the Cozzia 16028 — chromotherapy lights. These lights on the exterior of the chair cast a soft blue hue on the surrounding walls of a dark or dimly lit room.

Cozzia 16028 vs. Osaki OS 3000 Final Comparison

Even though the Osaki OS 3000 costs approximately $500 more than the Cozzia 16028, we’re not convinced that it’s a better chair. Although the massage track of the Osaki OS 3000 massage chair is longer, the full body air massage and extra automatic massage programs make the Cozzia 16208 the winner. Great news if you had your heart set on this high-quality, affordable chair!

Cozzia 16028 Warranty

One of the final aspects to consider when selecting a massage chair is its warranty. And luckily, Cozzia’s warranty is better than most. Cozzia’s basic warranty includes one year of in-home massage chair service, meaning they will come to your house and fix your chair; and a two-year warranty on parts where they will replace any defective components. More information about the chair’s warranty can be found in the Cozzia 16028 manual:

About Cozzia

Cozzia is the North American branch of their parent company, Xiamen Comfort Science and Technology. All of their massage chairs are designed and manufactured in Xiamen, China at their 2 million square foot facility.

Using a technology-driven approach, Cozzia creates massage chairs with the sole focus of delivering the best therapeutic massage available from a robotic chair. Their chairs also look great, incorporating stylish designs and high-quality upholstery.

This particular model, the Cozzia 16028, is one of the company’s middle-of-the-road options. Often found online for under $2,000, the 16028 strikes a great balance between affordability and high-end massage technologies.

Cozzia 16028 Review – Conclusion

The bottom line is: If you have a budget of $2,000 and want a high-quality massage chair from a reputable brand that’s loaded with features, the Cozzia 16028 will not disappoint. We hope you found our Cozzia 16028 review helpful and that it brought you one step closer to the right massage chair for you.

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